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Web Performance is a Journey, Not a Destination

Mehdi Daoudi

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Latest Blogs from Mehdi Daoudi
Just ask VC Fred Wilson. He says, “Speed is more than a feature. Speed is the most important feature. If your application is slow, people won’t use it.” So if you’ve been wondering why speed has appeared in every ad and on every website and product, there’s your answer. These days, it...
Continuing the effort of ruining your customer experience. In my last blog, I gave you five simple steps to slow down your site and ruin your customer experience. One of those steps involved images; specifically making them as big and rich as possible, using large mega-pixel images, an...
..Because who even cares about customer experience, right? Are you tired of providing a satisfactory experience to your web site visitors? Do you loathe the fact that your competitors look at your performance metrics as the ones to beat? Those Facebook “likes” and social sentiment from...
One topic that is almost always on the agenda during customer meetings these days is the performance (or lack thereof) of websites in China. The companies that I’m meeting with are not newcomers in the world of ecommerce. They are almost all leaders in their market segments (luxury, co...
It’s not always your fault. Across the eCommerce spectrum shoppers abandon most of their carts, ditching as often as 80% of the time. Mobile shoppers are especially fickle. As the retail world continues to shift into the hypercompetitive, omnichannel future where customers compare pric...
By now we’ve made it pretty clear that we value comprehensive monitoring, and that complete visibility into all of your systems and solutions is a key pillar to the success of your performance strategy. So it shouldn’t be all that surprising that we’ve allocated a lot of our efforts an...
Originally featured as a bylined article on AdExchanger.com Rather than pulling back, sites dependent on online advertising are being forced to find ways to circumvent the ad blocking challenge, on both desktop and mobile platforms. One key strategy is to focus on delivering speed and ...
If your website receives heavy traffic and you are hosted across multiple infrastructures across the world or you are using multiple CDNs, then you ought to use a DNS Load Balancer to reroute traffic for better performance. While there are some large companies who create their own DNS...
One of the fundamental truths about web performance and user experience is that maintaining consistently excellent levels of both becomes more and more challenging as the complexity of a website increases. And of course, one of the biggest reasons why online systems have gotten so comp...
Originally featured as a slideshow presentation on ITBusinessEdge.com. The dynamic nature of IT Ops requires its professionals to be incredibly agile. If your systems aren’t as updated as the industry, your business is bound to fall behind. This is especially true for APM. Your busines...
When Amazon falls, the world feels its tremor. The retail giant experienced an outage yesterday afternoon, which lasted for approximately 20 minutes. While 20 minutes may not seem like a long amount of time, to a company that makes $1,084 per second, it can feel like a lifetime. At abo...
There are lots of things that can go wrong in your IT infrastructure that can kill your web applications’ customer experience. That’s why it’s so important to be able to correlate your Catchpoint alerts with alerts and data from your other monitoring systems. The faster you can discove...
In case you haven’t noticed, the retail industry is shifting its focus to mobile. Whether it’s the flash sale online shopping during Black Friday and Cyber Monday, or just a regular day in a brick-and-mortar store, costumers are looking for a mobile experience—and a great one, at that....
At the moment the polls closed in three states on Super Tuesday and pundits were cleared to project the winners, two prominent news sites encountered serious performance problems, taking longer than 30 seconds to load web pages. Desktop users looking to ABC News and Fox News for the fi...
Your Domain Name is your digital identity, the first interaction your customers will have with your online brand. In this article we will cover DNS Poisoning and why you need to proactively monitor and catch it before it affects your business; but before we get to testing and detecting...
For all of the variances that the thousands of different online service providers have across a multitude of industries, one thing remains necessary for them to succeed: proof of their value proposition. The fundamental promise of any service provider is to deliver improved metrics in ...
Recent digital marketing trends have focused on creating a more personalized environment for users. Rather than casting out an oversized net and potentially dragging in weeds and guppies, e-commerce companies have opted to define the specific bait they use with the hope of luring their...
As the digital businesses’ needs continue to grow and evolve, Catchpoint has ramped up our investment in node coverage to increase visibility in emerging marketplaces as well as technologies. We added more than 50 monitoring nodes over the past quarter, bringing our total above 500. Ou...
Modern web applications are technically complex and consist of a large number of different hardware components, software applications, network connections and a wide range of different skills and knowledge. In a large enterprise, that automatically means that the ownership of all of th...
We talk a lot about the online retail space at Catchpoint and how our monitoring service can help keep e-commerce websites fast and available. But as our product managers frequently remind me, online systems aren’t limited to just the customer-facing website. They can include any Inter...
This article was originally posted on MobileMarketer.com. Retail: The retail industry faces intense pressure and scrutiny in Q4, as the drastic increases in web traffic during the Thanksgiving/Black Friday/Cyber Monday weekend can wreak havoc on eCommerce systems. To complicate matters...
Super Bowl 50 was a milestone for several reasons, one of them being the actual delivery of the game. The big game was offered via live stream on CBSsports.com, which gave viewers the opportunity to watch on practically any device including laptops, tablets, Apple TV, Roku, Chromecast,...
The New Hampshire Primary on February 9 may have been a watershed moment in the 2016 US presidential election, with anti-establishment candidates Bernie Sanders and Donald Trump both rolling to big wins in their parties’ respective state nominating contests. It was also a moment of tru...
The gap between creative and analytical is officially closed; in digital business, that is. It’s time for collaboration between marketing and IT to reflect that. Web performance has always been IT’s responsibility. The disruption of traditional business practices that comes with the te...
HSBC reported a Distributed Denial of Service (DDoS) attack last Friday that resulted in an outage lasting several hours. Despite being isolated to the UK HSBC website (http://www.hsbc.co.uk/), the downtime left a lot of customers without any access to the banking site. To add salt to ...
We know by now that online retailers for the most part weathered the storm OK during the holiday shopping season late last year, with some notable exceptions. But there’s more to the online retail shopping experience than the vendors’ websites. The products that the customer buys have ...
While the essence of performance monitoring may be catching issues as they happen and fixing them before your users are impacted, preempting those issues altogether is the ultimate goal of any sound performance strategy. Optimizing the objects that are on your site is a tried-and-true ...
If you were listening in on our Opscast webinar with Honeywell a few weeks ago you would have learned about an interesting use case of the Catchpoint OnPrem Agent. Honeywell was experiencing painfully slow satellite Internet service on its entire fleet of corporate jets, jets that incl...
Cyber Monday—the Monday after Thanksgiving in the US—may be a relic of a bygone era of slow, dial-up, at-home Internet connections but remains the biggest online shopping day of the year for US e-commerce sites. While Cyber Monday may make or break the year for some online retailers, o...
As Catchpoint’s growth accelerates and our international footprint continues to expand, we’re excited to announce the appointment of our first COO, Bob Ranaldi. Bob will lead global sales and operations, including the client services organization, focused on strengthening r...
This article was written by CEO & Co-founder of Catchpoint Systems Mehdi Daoudi and originally published on ReadWrite.com. Throughout 2015, tech-industry leaders have made a series of bold moves under the noble guise of preserving Web performance—the speed and reliability of Web pa...
One of our most requested integrations at Catchpoint is for alerting. Catchpoint, of course, generates its own alerts when a performance degradation is detected. Integration with an alerting platform allows you to cluster these alerts with alerts generated by your other monitoring syst...
We are pleased to announce our latest integration with BigPanda, a data science platform for centralizing and correlating all of your IT alerts. Many IT departments today are buried under an avalanche of alerts from multiple monitoring systems. BigPanda uses data science to correlate a...
One of the misperceptions we deal with in some quarters of our market is that real-user measurement is the be-all and end-all of customer experience management. Sure, don’t you want to be looking at real users’ experience of your website rather than the “fake” users that “synthetic” mo...
In my last post, I talked about how “digital business”—the creation of new business designs by blurring the digital and physical worlds—was the talk of Gartner’s Data Center, Infrastructure & Operations Management Conference earlier this month. But what does digital business mean f...
I recently had the opportunity to attend the Gartner Data Center Infrastructure & Operations Management Conference in Las Vegas. The event catered to enterprise IT managers and the vendors, like Catchpoint, that serve them. It was a chance to learn more about two key Gartner catch-...
Most modern technology is driven by the desire to make every day tasks more efficient. Whether it’s wearable technology or a SaaS business tool, speed and ease-of-use are almost always at the core of their innovation. For that reason, Catchpoint has always made third party integrations...
After much anticipation, Black Friday weekend has come and gone, delivering an unprecedented amount of mobile sales. The shopping holiday that used to carry the stigma of shopping mall mayhem has been evolving into primarily an eCommerce event, thinning out the crowded brick-and-mortar...
Black Friday weekend has ended, and apparently, ‘tis the season to be failing. Over the course of four days, the eCommerce industry saw a handful of its giants experience major outages. This kind of thing tends to happen every holiday shopping season—one or more high-profile sites crum...
The online holiday shopping season starts in earnest this week. Our benchmark e-commerce sites have been picked out, our tests have been set up, now we’ll see how well eRetailers have heeded our advice and the lessons of the past. Who we’re watching: We’ll be monitoring availability an...