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Web Performance is a Journey, Not a Destination

Mehdi Daoudi

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Latest Blogs from Mehdi Daoudi
There are lots of things that can go wrong in your IT infrastructure that can kill your web applications’ customer experience. That’s why it’s so important to be able to correlate your Catchpoint alerts with alerts and data from your other monitoring systems. The faster you can discove...
In case you haven’t noticed, the retail industry is shifting its focus to mobile. Whether it’s the flash sale online shopping during Black Friday and Cyber Monday, or just a regular day in a brick-and-mortar store, costumers are looking for a mobile experience—and a great one, at that....
At the moment the polls closed in three states on Super Tuesday and pundits were cleared to project the winners, two prominent news sites encountered serious performance problems, taking longer than 30 seconds to load web pages. Desktop users looking to ABC News and Fox News for the fi...
Your Domain Name is your digital identity, the first interaction your customers will have with your online brand. In this article we will cover DNS Poisoning and why you need to proactively monitor and catch it before it affects your business; but before we get to testing and detecting...
For all of the variances that the thousands of different online service providers have across a multitude of industries, one thing remains necessary for them to succeed: proof of their value proposition. The fundamental promise of any service provider is to deliver improved metrics in ...
Recent digital marketing trends have focused on creating a more personalized environment for users. Rather than casting out an oversized net and potentially dragging in weeds and guppies, e-commerce companies have opted to define the specific bait they use with the hope of luring their...
As the digital businesses’ needs continue to grow and evolve, Catchpoint has ramped up our investment in node coverage to increase visibility in emerging marketplaces as well as technologies. We added more than 50 monitoring nodes over the past quarter, bringing our total above 500. Ou...
Modern web applications are technically complex and consist of a large number of different hardware components, software applications, network connections and a wide range of different skills and knowledge. In a large enterprise, that automatically means that the ownership of all of th...
We talk a lot about the online retail space at Catchpoint and how our monitoring service can help keep e-commerce websites fast and available. But as our product managers frequently remind me, online systems aren’t limited to just the customer-facing website. They can include any Inter...
This article was originally posted on MobileMarketer.com. Retail: The retail industry faces intense pressure and scrutiny in Q4, as the drastic increases in web traffic during the Thanksgiving/Black Friday/Cyber Monday weekend can wreak havoc on eCommerce systems. To complicate matters...
Super Bowl 50 was a milestone for several reasons, one of them being the actual delivery of the game. The big game was offered via live stream on CBSsports.com, which gave viewers the opportunity to watch on practically any device including laptops, tablets, Apple TV, Roku, Chromecast,...
The New Hampshire Primary on February 9 may have been a watershed moment in the 2016 US presidential election, with anti-establishment candidates Bernie Sanders and Donald Trump both rolling to big wins in their parties’ respective state nominating contests. It was also a moment of tru...
The gap between creative and analytical is officially closed; in digital business, that is. It’s time for collaboration between marketing and IT to reflect that. Web performance has always been IT’s responsibility. The disruption of traditional business practices that comes with the te...
HSBC reported a Distributed Denial of Service (DDoS) attack last Friday that resulted in an outage lasting several hours. Despite being isolated to the UK HSBC website (http://www.hsbc.co.uk/), the downtime left a lot of customers without any access to the banking site. To add salt to ...
We know by now that online retailers for the most part weathered the storm OK during the holiday shopping season late last year, with some notable exceptions. But there’s more to the online retail shopping experience than the vendors’ websites. The products that the customer buys have ...
While the essence of performance monitoring may be catching issues as they happen and fixing them before your users are impacted, preempting those issues altogether is the ultimate goal of any sound performance strategy. Optimizing the objects that are on your site is a tried-and-true ...
If you were listening in on our Opscast webinar with Honeywell a few weeks ago you would have learned about an interesting use case of the Catchpoint OnPrem Agent. Honeywell was experiencing painfully slow satellite Internet service on its entire fleet of corporate jets, jets that incl...
Cyber Monday—the Monday after Thanksgiving in the US—may be a relic of a bygone era of slow, dial-up, at-home Internet connections but remains the biggest online shopping day of the year for US e-commerce sites. While Cyber Monday may make or break the year for some online retailers, o...
As Catchpoint’s growth accelerates and our international footprint continues to expand, we’re excited to announce the appointment of our first COO, Bob Ranaldi. Bob will lead global sales and operations, including the client services organization, focused on strengthening r...
This article was written by CEO & Co-founder of Catchpoint Systems Mehdi Daoudi and originally published on ReadWrite.com. Throughout 2015, tech-industry leaders have made a series of bold moves under the noble guise of preserving Web performance—the speed and reliability of Web pa...
One of our most requested integrations at Catchpoint is for alerting. Catchpoint, of course, generates its own alerts when a performance degradation is detected. Integration with an alerting platform allows you to cluster these alerts with alerts generated by your other monitoring syst...
We are pleased to announce our latest integration with BigPanda, a data science platform for centralizing and correlating all of your IT alerts. Many IT departments today are buried under an avalanche of alerts from multiple monitoring systems. BigPanda uses data science to correlate a...
One of the misperceptions we deal with in some quarters of our market is that real-user measurement is the be-all and end-all of customer experience management. Sure, don’t you want to be looking at real users’ experience of your website rather than the “fake” users that “synthetic” mo...
In my last post, I talked about how “digital business”—the creation of new business designs by blurring the digital and physical worlds—was the talk of Gartner’s Data Center, Infrastructure & Operations Management Conference earlier this month. But what does digital business mean f...
I recently had the opportunity to attend the Gartner Data Center Infrastructure & Operations Management Conference in Las Vegas. The event catered to enterprise IT managers and the vendors, like Catchpoint, that serve them. It was a chance to learn more about two key Gartner catch-...
Most modern technology is driven by the desire to make every day tasks more efficient. Whether it’s wearable technology or a SaaS business tool, speed and ease-of-use are almost always at the core of their innovation. For that reason, Catchpoint has always made third party integrations...
After much anticipation, Black Friday weekend has come and gone, delivering an unprecedented amount of mobile sales. The shopping holiday that used to carry the stigma of shopping mall mayhem has been evolving into primarily an eCommerce event, thinning out the crowded brick-and-mortar...
Black Friday weekend has ended, and apparently, ‘tis the season to be failing. Over the course of four days, the eCommerce industry saw a handful of its giants experience major outages. This kind of thing tends to happen every holiday shopping season—one or more high-profile sites crum...
The online holiday shopping season starts in earnest this week. Our benchmark e-commerce sites have been picked out, our tests have been set up, now we’ll see how well eRetailers have heeded our advice and the lessons of the past. Who we’re watching: We’ll be monitoring availability an...
Black Friday weekend is around the corner, and while most people are counting down the days until they can feast on their favorite Thanksgiving dishes, others are focusing on getting their eCommerce websites ready for a weekend of shopping madness. Despite the importance we’ve placed o...
When I tell tech industry business contacts that I work for Catchpoint now, the reaction is fairly predictable: “Catchpoint? The web performance guys?” Or maybe, “Oh, that synthetic monitoring company?” Why yes, we are a company that’s come to redefine the web/Internet performance mana...
In just a little over two weeks, the online holiday shopping season begins in earnest over the Thanksgiving holiday weekend, culminating in Cyber Monday. By now, most eCommerce sites have finalized their code, have a plan in place to ensure a quality online experience for their custome...
China’s Singles Day is upon us again this Wednesday, as the world’s largest concentration of Internet users gears up for a one-day online spending spree that dwarfs eCommerce in the US for the entire five-day Thanksgiving weekend, including Cyber Monday. First, some background: China’s...
With holiday shopping season around the corner, eCommerce companies are devoting countless hours to testing, optimizing, and retesting in order to make sure their sites are running properly. IT Ops teams are tasked with taking steps to prevent the issues that often occur during Black F...
Today we venture forth looking at a couple of additional flags found in the TCP header: CWR and ECE. [1] These TCP flags are used together with two flags in the IP header (ECT and CE) to warn senders of congestion in the network thereby avoiding packet drops and retransmissions. Backgr...
Most people know Etsy as the online marketplace for handmade craft items from around the world. The 10-year-old eCommerce site processes nearly $2 billion worth of transactions a year. Just as it sells handmade merchandise, Etsy takes a “craft” approach to its web operations using open...
When I was an industry analyst covering the application performance management space at 451 Research, one of the broad trends I was following was something that I called “preventive performance management.” It was a new-ish class of tools that moved beyond traditional monitoring and tr...
Neustar UltraDNS experienced a major outage due to a suspected DDoS attack on Thursday, October 15, at approximately 4:20 PM EST and lasted for roughly 90 minutes. It was later discovered that the outage was the result of a technical malfunction rather than a DDoS attack; however, it s...
Now, with DevOps Summit 2015 right around the corner, we’re upping the rewards and raising the bar. You may have emerged as a true web speed aficionado during the spring, but that alone isn’t going to cut it this time around. This time, we’ve upped the ante by expanding the realm of ex...
Yesterday afternoon, beginning at around 3 pm EST, Facebook started experiencing intermittent outages around the globe for the second time this week due to what the company called a “configuration issue.” And over the course of the next 90 minutes, as the outages became increasingly pr...