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Web Performance is a Journey, Not a Destination

Mehdi Daoudi

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How a SaaS Provider Can Take Advantage of OnPrem Agent

We’ve talked before in this space about how Catchpoint’s OnPrem Agent can bring the power of Catchpoint’s Synthetic Monitoring to anywhere you want it. We’ve also talked about the importance of service level agreement monitoring to ensure that IT service providers are delivering the contracted level of service.

Put the two together—the portability of OnPrem Agent and the importance of service level agreements in the increasingly on-demand world of IT—and you’ve got a clear use case for OnPrem Agent among software-as-a-service providers.

OnPrem Agent can deliver “first-mile” monitoring capabilities at the data center where the SaaS offering is hosted. This can help ensure that the delivery of the SaaS offering is free of performance issues before it hits the Internet on its way to the customer or subscriber.

OnPrem Agent can also be used for last-mile monitoring at the customer site, whether installed there by the SaaS provider at a particularly large and valuable customer site or installed by the customer itself to monitor performance levels of the SaaS offering for its users. Monitoring at both ends of the IT service chain, with Synthetic Monitoring to check performance between endpoints, can be used to pinpoint the cause of performance issues and ensure that service level agreements are adhered to.

Delivering on contracted service levels is how SaaS and other IT service providers build trust with their customers, growing their own businesses and helping customers to grow theirs.

To learn more about how SaaS providers can benefit from synthetic monitoring inside the firewall, download our new handbook, 5 Reasons Your SaaS Business Should Monitor Behind the Firewall.

 

The post How a SaaS Provider Can Take Advantage of OnPrem Agent appeared first on Catchpoint's Blog.

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Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.

Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.